前　　　言
Preface

欢迎您加入XXX集团﹐作为公司的雇员﹐您将成为我们团队的一分子﹐与我们一起通过自己的工作为顾客提供优质的产品和服务﹐进而促进公司不断成长﹑壮大﹐同时也帮助自己在岗位上得到发展﹐为自己的事业成功迈出坚实的一步。
You’re welcome to join XXX Group. From now on, you are a part of the Group to provide the customers quality products and services with our joint efforts, further promote the company to develop and yourself to start for success.
任何企业要成功或生存﹐都必须有一套健全的制度来作为该企业一切行动的指南。
All enterprises striving for success or survival shall, first of all, establish a complete, sound system as the guideline of all its actions.
企业要发展﹐凝聚力是关键。集团上下目标一致﹐团结合作﹐方能产生前进的力量﹐制度就是企业所有雇员行动的方向﹐行为的规则﹐是维系公司上下的纽带。
Cohesive force is crucial to the development of an enterprise. Objectives, teamwork and union are the forces to drive its forward, and the system is the direction of action and behaviour rules for the employees of an enterprise as well as a link of all members.
为了让集团每位雇员都能了解公司运作﹐了解作为一个XXX集团雇员的权利和义务﹐我们编写了这本<<雇员手册>>以下简称<<手册>>。本<<手册>>参照中华人民共和国有关法律﹑法规﹐并结合公司的实际情况编写而成﹐从公司简介﹑企业文化﹑规章制度等几个方面作了较为全面的介绍。它将指导您了解公司的政策﹐制度和福利状况﹐熟悉了这些内容后﹐您将对公司运作及文化有一个更清楚的认识﹐包括您对我们的期望及我们对您的期望。
The Employee’s Handbook (hereinafter referred to as “Handbook”) is developed for each member of the Group to understand how the company is run, your rights and obligations in the XXX Group. This Handbook is prepared referring to the laws and regulations of the People’s Republic of China and taking account of the actual conditions of the Group. The Handbook includes the company brief, ?corporate culture and rules and regulations, etc, from which you will know about the policy, systems and welfare of the Group. After reading through the contents, you will have a better understanding of the operations and culture of the Group, the expectations of the Group to you and yours to the Group.
本<<手册>>是公司人力资源及行政部改善公司的执法依据﹐是所有雇员行动的指南﹐在公司的范围内具有绝对的权威性﹐各上级要加强对<<手册>>的宣传和培训，力求让每位雇员理解并掌握<<手册>>的内容，各位雇员要熟读<<手册>>的
各项规定﹐并遵照执行。
The Handbook is the basis for the HR and Administration Dept. of the Group to enforce the systems and the rules for the purpose of improving the Group as well as the guideline of actions of all employees, and has absolute authority within the Group. The management of all levels are requested to train employees with the Handbook so that each employee well understand it, while all employees shall bear in all the regulations and rules in it, and observe them.
由于行政管理环境在不断改变﹐政策也要随相应改变﹐所以本<<手册>>中规定的政策﹐公司人力资源及行政部可根据实际情况提出修改﹐但任何政策改变都会及时以通告或内部通知的形式通知各位。同时，本手册所有条文最终解释权在人力
资源及行政部。
For the administration environment is changing and the policy should also be changed accordingly, therefore, the HR and Administration Dept. of the Group shall amend the Handbook from time to time according to the actual status, and? any change in it shall be timely notified to all by means of announcement or internal notice. Finally, the Handbook shall be interpreted and governed by the HR and Administration Dept.

第一章
Chapter 1
集团公司简介
Group Profile

1.1企业文化
1.1 Corporate Culture

传统文化                                 核心价值
(Main Culture)                                 (Core Values)
行动 ACTION                B根基(巩固根基) Foundation (consolidate foundation)
效益 EFFECTIVENESS         E效率(提高效率) Efficiency (improve efficiency)
贯彻 ACCOMPLISHMENT        A行动(贯彻行动) Action (accomplish action)
坚毅 FORTITUDE             V增值(注重增值) Value (put focus on value)
融洽 HARMONIZATION         E效益(增加效益) Effectiveness (improve effectiveness)
诚信 TRUSTWORTHINESS       R改革(改革发展)Reform (reform and development)

1.1.1 领导干部(经理级或以上)基本素养要求
1.1.1 Qualifications of leaders (manager or above)
a. 具有专业知识与宏观常识﹐处世要求坚毅﹑行动和效益；
a. Professional knowledge and macro common sense, fortitude, action and effectiveness;
b. 要求自我学习与实践自我负责的心态；
b. Self learning and practising and self-responsibility;
c. 必须懂得与别人合作与沟通﹐建立充满融洽和诚信的工作环境；
c. Abilities to cooperate and communicate, establish working environment full of harmonization and trustworthiness;
d. 拥有广阔的心胸与健康的人生观；
d. Open minded, optimistic aggressive ;
e. 具有敢于面对困难﹑接受挫折﹑挑战失败的勇气；
e. Courageous in facing difficulty, frustration and challenging against loss;
f. 公平﹑公正﹐愿意承担改革﹑发展的责任；
f. Fair and just, and willing to bear the responsibility of reform and development;
g. 雇员如欲同时兼任外间工作，均需事前得到公司书面批准；
g. Any concurrent work outside the company shall get prior written approval of the Group;
h. 不得介绍自已的亲朋好友及同乡到本部门工作，以免影向公正.基本原则。
h. No referring relatives and friends and townees to work in his department lest the basic principle of justice may be affected.

1.1.2 一般管理人员(助理主管级以上)素养要求
1.1.2 Qualifications of common managerial staff (deputy supervisor or above)
a. 遵守纪律﹑准时上班；
a. Disciplined, go to work on time;
b. 有责任感﹐所有工作提前计划；
b. The sense of responsibility, plan all work in advance;
c. 衣着整洁﹑精神状态良好；
c. Keep clothes tidy and clean, keep good spirit state;
d. 处事公平﹑不偏私﹑不贪图个人利益；主动解决困难﹐主动发现及预防问题；
d. Handling matters in the fair, impartial manner, unselfish; positively settle difficulty, find out and prevent any problems;
e. 重视质量﹑重视效率﹑重视生产成本和公司的一切利益；
e. Think highly of quality, efficiency and production cost and all interests of the Group;
f. 爱护员工﹑教导员工﹑帮助员工解决困难；
f. Care for and instruct the subordinates and help them to settle difficulty;
g. 尊重上级﹑服从领导工作安排﹐与上级保持良好沟通；
g. Respect the superiors, obey the work arrangement of the higher leaders and keep a good communication with the superiors.
h. 不断改善﹑不断创新的精神；
h. The spirit of continual improvement and innovation;
i. 不搞小圈子﹐以公司利益为重；
i. No involving in any charmed circle; put the interest of the Group ahead of himself;
j. 虚心上进﹐认真对待和乐于接受有利于工作开展及公司利益之意见；
j. Open minded and positive, carefully hear the opinions in favor of the work and the Group’s interest;
k. 雇员如欲同时兼任外间工作，均需事前得到公司书面批准；
k. Any concurrent work outside the company shall get prior written approval of the Group;
l. 不得介绍自已的亲朋好友及同乡到本部门工作，以免影向公正。
l. No referring relatives and friends and townees to work in his department lest the basic principle of justice may be affected.

1.1.3 一般雇员(助理主管级以下)素养要求
1.1.3 Qualification of common employees (deputy supervisor or below)

a. 有良好的职业道德﹐热爱本职工作﹐尽心﹑尽职﹑尽责；
a. Good vocational morality, loyalty and responsibility to work;
b. 遵守纪律﹑准时上班；
b. Disciplined, go to work on time;
c. 热爱公司﹐积极参与公司管理﹐维护公司声誉﹐保守公司机密；
c. Concern the Group, actively involve in the Group management, protect the reputation of the Group and keep secrets of the Group confidential;
d. 服从领导﹐听从指挥﹐严守作业规程﹐履行安全﹑质量责任﹐高质量完成上级指派的各项工作；
d. Obey leaders and commands, strictly follow operating procedures, perform the responsibility of safety and quality, complete all work assigned by the superiors with high quality;
e. 互相尊重﹐讲礼貌﹐不骂人﹐不说影响同事团结的话﹐不传播不健康言论﹐维护集体团结﹐具有群体意识；
e. Respect each other; be polite; no calling names; no gossiping to break colleague relations; no spreading any unhealthy words, maintain collective solidarity, with group awareness;
f. 讲行为美﹐不打架﹐不拉帮结派；
f. Good behaviour, no fighting and colluding.
g. 工作时间不串岗﹐聊天﹐打瞌睡﹐消极怠工等；
g. No dropping around, chatting, dozing and sabotaging in the working hours;
h. 追求上进﹐努力学习和提高岗位技朮（业务）水平﹐不断提高自身素质；
h. Positive, aggressive, quick to learn and improve working skills, improve self qualities continuously;
i. 雇员如欲同时兼任外间工作，均需事前得到公司书面批准。
i. Any concurrent work outside the company shall get prior written approval of the Company

1.1.4 质量政策
1.1.4 Quality Policy

全员参与质量管理： 通过成立“质量策导委员会”及“改善小组”﹐与高﹑中层管理人员共同参与流程改造﹐且通过不断的培训（包括COP﹑ISO相关培训﹑岗位培训及班﹑组长现场改善能力的培训）﹐达到全员参与。
All is involved in QC: all is involved in QC by means of establishing “Quality Policy Guide Committee” and “Improvement Group”; encouraging all high/medium level management involve in process reform, and by means of training (including the COP and ISO related training, on-the-job training and the site training for foremen and group heads to improve the site management skills).
有效实施过程控制： 透过程序书(COP)、工作指引及作业指导书(WI)等进行过程控制。
Effective procedure control: implement the procedure control by means of the COP, work direction and work instruction (WI), etc.
持续改善质量体系： 通过统计分析﹑内审及流程改造等﹐并通过纠正及预防措施﹐把不合格点消除。
Continual improvement: eliminate the defects by statistic analysis, internal audit and flowchart reform, etc. as well as the corrective and preventive measures.
竭力满足客户需求： 通过客户满意度的调查﹐更明白客户的需求﹐有针对性去改善﹐令客户满意度提升。
Meet the customers’ demand: well understand customers’ demand by investigating customer satisfaction and make an aimed plan to improve the customer satisfaction.